Cancellation & Refund Policy
At Fantasy Cricket Game, we aim to ensure a smooth and enjoyable experience for all our users. However, we understand that there may be instances where you need to cancel or request a refund. Below are the terms and conditions related to cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Starts: You may cancel your entry into a contest before it begins, provided it falls within the allowed cancellation window, which is outlined on the contest details page. If you successfully cancel, your entry fee will be refunded to your account balance.
After Contest Starts: Once a contest has started, cancellations are no longer permitted, and entry fees become non-refundable as results depend on real-time player performance.
2. Cancellations by Fantasy Cricket Game
Insufficient Participation: If the required number of participants is not met, Fantasy Cricket Game reserves the right to cancel the contest. In this case, all entry fees will be refunded.
Technical Issues: If the contest encounters technical problems, server disruptions, or unexpected interruptions, Fantasy Cricket Game may cancel the contest and refund all participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or platform rules, participants involved in these violations may not be eligible for refunds.
3. Refund Policy
Refund Eligibility: Refunds may be issued under the following circumstances:
- If Fantasy Cricket Game cancels the contest.
- If you cancel your entry before the contest starts.
- If there is a billing or payment error.
Refund Process: Refunds will be credited back to your Fantasy Cricket Game account balance. You can use this balance for future contests or request a withdrawal based on our withdrawal policies.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- If you are disqualified due to rule violations.
- If your loss is based on in-game player performance.
- If the refund request is made after the contest has started or concluded.
4. Withdrawing Your Balance
Withdrawal Requests: You can request a withdrawal of your account balance at any time, as long as you meet the minimum withdrawal requirements outlined on our platform.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: A small processing fee may be applied to withdrawals, which will be displayed clearly during the withdrawal process.
5. Requesting a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Changes
Fantasy Cricket Game reserves the right to change or update this Cancellation & Refund Policy at any time. Any updates will be posted on this page, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions regarding this Cancellation & Refund Policy, please contact us at [email protected].